Privacy Policy

Kingse Safaris ("we", "us", "our") is committed to protecting your privacy. This policy is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It explains how we collect, use, store, and share your personal information when you interact with us through our website, enquiry forms, email, WhatsApp, or any other channel.

1. Information We Collect

Information you provide directly

When you submit an enquiry, request a quote, or confirm a booking, we may collect:

• Your name and the names of other travellers in your group
• Email address
• Phone number (if provided)
• Country of residence
• Travel preferences, including destinations, dates, duration, budget, and special requirements
• Passport details (required for lodge and park bookings)
• Dietary requirements or health information relevant to your trip

Information collected automatically

When you visit our website, we may collect basic analytics data including your IP address, browser type, pages viewed, and referring website. This data is collected through standard web analytics tools and is used only to understand how visitors use our site.

2. How We Use Your Information

We use your personal information to:

• Respond to your enquiry and provide a tailored safari proposal
• Plan, coordinate, and manage your safari booking
• Share necessary details with lodges, transport operators, airlines, and park authorities to fulfil your itinerary
• Process payments and issue invoices
• Communicate with you about your trip before, during, and after travel
• Send you relevant travel updates or safety information for your destinations
• Email you now and then about safaris related to your enquiry (you can stop these at any time)
• Improve our website and services

We will never sell your personal information to third parties.

If you've enquired with us or travelled with us, we may email you from time to time about safaris related to your enquiry, such as new seasons, dates and availability. Every one of these emails says who it's from and how to stop them. Reply 'unsubscribe' or tell us any other way, and we'll stop within five working days. Emails about a trip you've booked, like invoices and travel details, aren't marketing and will still reach you.

3. Who We Share Your Information With

To deliver your safari, we share relevant information with trusted partners including:

• Lodges, camps, and hotels, guest names, passport details, dietary requirements, arrival dates
• Ground transport and guiding teams, guest names, flight details, itinerary logistics
• Internal and charter flight operators, as required for bookings
• National park authorities, for permit applications (e.g., gorilla trekking permits require passport information)
• Payment processors, to process your transactions securely

We only share the minimum information required for each service provider to fulfil their role in your trip.

4. Data Storage & Security

Your personal data is stored securely using industry-standard tools and platforms. We use encrypted email, secure CRM systems, and access-controlled databases. Only authorised Kingse Safaris team members have access to your personal information.

We retain your data for as long as necessary to provide our services and comply with any legal obligations. Enquiry data from guests who do not proceed with a booking is retained for up to 24 months, after which it is deleted.

5. Third-Party Tools

Our website and operations use the following third-party services, each with their own privacy policies:

• Netlify (US), website hosting
• Google Analytics (US), website usage analytics
• Meta Pixel (US), advertising measurement and website analytics
• Stripe (US), payment processing (card data is handled securely by Stripe and is not stored on our systems)
• Airwallex (AU/HK), bank transfer payment processing
• Airtable (US), operational data management and booking records
• Google Workspace (US), email (Gmail) and file storage (Google Drive)
• WhatsApp / Meta, guest communication

Your personal data, including passport details and booking information, is stored on servers located in the United States through the services listed above. This constitutes a cross-border disclosure of your personal information, and we take reasonable steps to ensure these providers handle your data consistently with the Australian Privacy Principles.

6. Cookies & Tracking

Our website uses cookies and tracking technologies for site functionality, analytics, and advertising measurement. Specifically:

• Google Analytics, collects anonymised usage data (pages viewed, time on site, referring source) to help us understand how visitors use our website
• Meta Pixel, collects data about website visits and interactions to measure the effectiveness of our advertising on Facebook and Instagram
• Cloudflare, provides security and performance analytics for our website

These tools may place cookies on your device and collect information such as your IP address, browser type, pages visited, and interactions with our site. You can manage or disable cookies in your browser settings, though this may affect some site functionality.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal data we hold about you (APP 12)
• Correct any inaccurate or incomplete information (APP 13)
• Request deletion of your personal data (subject to any legal or contractual obligations)
• Withdraw consent for marketing communications at any time
• Request a copy of your data in a portable format
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have handled your personal information in breach of the Privacy Act

We will respond to access and correction requests within 30 days. To exercise any of these rights, email us at bookings@kingsesafaris.africa.

8. Children's Privacy

We do not knowingly collect personal information from children under 16. Where families travelling with children provide information about minors, this is used solely for the purpose of planning and delivering their safari experience.

9. International Data Transfers

As a safari operator working across multiple countries, your data may be transferred to and processed in the following jurisdictions:

• United States, where our technology providers (Airtable, Google, Stripe, Netlify, Meta) host their servers
• Tanzania, Kenya, Rwanda, Uganda, where lodges, camp operators, national park authorities, and our ground operations team require guest details to fulfil your booking
• Australia, our primary base of operations

In accordance with Australian Privacy Principle 8 (cross-border disclosure), we take reasonable steps to ensure that overseas recipients of your personal information handle it consistently with the Australian Privacy Principles. By providing your personal information to us for the purpose of arranging your safari, you consent to it being disclosed to service providers in the countries listed above.

10. Data Breach Notification

In the event of a data breach that is likely to result in serious harm to any individual whose personal information is involved, we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as soon as practicable, in accordance with Part IIIC of the Privacy Act 1988 (Notifiable Data Breaches scheme).

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this page periodically.

12. Contact

If you have any questions about this privacy policy or how we handle your data, please contact us:

Kingse Safaris Pty Ltd
ABN: 37 698 821 886
Email: bookings@kingsesafaris.africa
Website: kingsesafaris.com

If you are not satisfied with our response to a privacy-related complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.